A failed payment at checkout is an annoying pause in what should be a smooth experience. It can come from your card, your bank, or the platform — this guide identifies the likely cause and the right fix for each.
Work Through the Causes
Insufficient funds or limit: check your balance and daily spending limit. Try a smaller amount or a different card.
International payments blocked: some cards block cross-border or online transactions by default. Call your bank to enable them.
Billing details mismatch: the name, address, or CVV entered must match what your bank has on file.
Card declined by the issuer: retry once after a minute; repeated declines mean the bank is blocking the transaction — contact them.
Bank transfer pending: transfers take time to confirm. If your transfer went out but the order shows unpaid after a day, send the transfer proof to support.
If Money Was Taken But No Order Appeared
This is a reconciliation problem, not a lost payment. Contact support at [email protected] with the bank reference, the amount, and the date. Reconciliations with payment partners are usually resolved within a few business days.
Frequently Asked Questions
Will I be charged for a failed payment attempt? No. Failed attempts do not complete, so nothing is charged. If your bank shows a pending hold, it releases automatically within a few days.
Can I try a different payment method? Yes. Switch between card, bank transfer, and wallet balance at checkout — see Payment methods at checkout.
Why does my wallet payment fail? Wallet payments draw on your available balance. Check the balance covers the full total, including shipping, and that no funds are held in a pending dispute.
Getting help
Contact support at [email protected] with your payment reference.