Your craft has value, and Kouture Konect treats your earnings accordingly. Designers and vendors receive their money through the platform wallet, which holds funds safely until they clear. This guide explains the payout cycle from order payment to money in your bank.
The Two Balances
Balance | What it holds |
Pending Balance | Earnings from recently completed orders, held while the order passes the review and dispute window |
Available Balance | Cleared funds, fully eligible for withdrawal |
When Funds Move From Pending to Available
Funds clear automatically when both conditions are met: at least five calendar days have passed since the confirmed delivery date, and the order has no unresolved disputes, chargebacks, refund requests, or policy issues.
Withdrawing
Complete KYC verification first (see Completing your shop profile and KYC verification) — payouts require a verified account.
Link your bank account under Shop Manager Settings → Settlement Account → Add Account.
Set your transaction PIN for authorising withdrawals (see Setting your transaction PIN).
From Shop Manager → Wallet, tap Withdraw to send your available balance to your bank.
The Platform Deduction
The platform deducts its fee before earnings reach your wallet — see Platform fees: how the 84.5 / 15.5 split works. Your wallet shows the net amount after the deduction.
Frequently Asked Questions
Why is a specific order's money still pending? Check whether the order was delivered fewer than five days ago or has an open dispute. Both keep the funds in Pending until resolved.
What if I entered the wrong bank details? Update them under Settlement Account before withdrawing. The platform is not responsible for payouts that fail or go astray because of incorrect details you provided.
Can I withdraw in a foreign currency? Payouts go to your settlement account in your settlement currency. Use Convert in the wallet to exchange funds first if you need a different currency.
Getting help
For payout questions, contact support at [email protected].