Missing verification codes are one of the most common login problems — and the door back in is almost always just a few minutes away. This guide walks through the fixes in order.
Fix It in Order
Check spam and promotions folders. Most missing codes are sitting in one of them.
Wait for the countdown. The resend option appears after the on-screen timer (about 30 seconds) finishes. Requesting codes repeatedly before that can delay delivery.
Resend once. Tap Resend and wait up to a few minutes for the new code. Only the newest code is valid — ignore any earlier ones.
Check the address. Confirm the email or phone number you entered is the one you are checking. A typo at sign-up sends the code nowhere you can reach.
Check your inbox capacity and filters. A full inbox or an aggressive filter can block delivery.
Still Nothing?
If two resend attempts produce no code within 15 minutes, the issue is usually at the email provider or the registered address. Contact support at [email protected] with the email or phone number on your account, and they can verify or update it for you.
Frequently Asked Questions
Why do earlier codes not work? For security, each new code cancels the previous one. Always use the most recently requested code.
My code keeps expiring before I enter it. Codes are valid for 15 minutes. If you consistently run out of time, request the code just before you are ready to enter it, and keep the email inbox open on another screen.
Can I verify with my phone instead of email? If you signed up with a phone number, codes arrive by SMS. If you signed up with email, codes go to email. To switch the verification method, contact support.
Getting help
Contact support at [email protected].